Frequently Asked Questions

To schedule an appointment, it’s easiest to give us a call at (512) 339-1500. That way we can make sure we have all the information we need so that everything runs smoothly when you arrive at our office for your first appointment.

In Texas, all prospective patients can receive a physical therapy evaluation without a prescription. Patients can also receive treatment for 10-15 consecutive business days without a prescription. If care is indicated after an initial period, either a prescription or a signature on a physical therapy "care plan" is required.

Some insurance plans require a prescription or other type of authorization prior to receiving care in order to provide coverage for services. Medicare is one of those insurance plans. A prescription for Medicare patients can come from a medical doctor or nurse practitioner. Sometimes this requires an office visit, but other times you can request this by phone. Symmetry has relationships with many local providers which can assist in making this happen and we are more than happy to help you to determine how best to handle this requirement if it applies for your individual situation.

Symmetry is contracted and in-network with most insurance plans, including Medicare and Texas Workers’ Compensation.

We can help you determine what your specific plan’s benefits are for physical therapy services. We will be communicating with your insurance representative prior to your first therapy visit to request a quote of your plan benefits.

We will also work with your physician as needed to acquire any authorization or pre-approvals that may be necessary. We recommend that you also contact your insurance provider to have them explain your individual therapy benefits.

Symmetry also accept patients on a “cash-pay” basis.

Co-payments and deductibles are collected prior to each appointment. Cash, checks, credit or debit cards are all accepted.

If you need to change when you arrive, there are facilities available for your convenience. Please bring or wear comfortable clothing that will allow free movement and will also enable your therapist to see and maneuver the area that is bothering you.

Please plan for your first visit to be between 60 and 75 minutes. Your first Symmetry appointment will include a comprehensive history and examination, as well as an initial treatment. We want you to walk out of our office the first day feeling better. We also want to make sure that you leave with a good understanding of your individual goals and treatment plan.